Jaclyn Hawtin
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Sports Intelligence

High-Performance Sports Betting Platform

Real-time sports intelligence with live odds, predictive insights, and performance data

Product StrategyLegacy System TransformationCustomer Data PlatformLifecycle Growth
Systems architecture diagram showing platform data flow across AWS apps, MongoDB, RudderStack, Mixpanel, and BigQueryOnboarding screens comparison showing new and old mobile app flows for the sports betting platformUX comparison showing old dark-themed screens versus new redesigned light-themed picks and game detail viewsMixpanel activation dashboard showing lifecycle funnel metrics from trial start through paid conversion

Re-engineered architecture decoupling live API dependencies, unifying identity across platforms, and enabling warehouse-first lifecycle activation.

01

It All Started When...

The platform was growing quickly -- but the foundation wasn't built to support it.

Underneath the surface, a Drupal-based backend, exposed API keys, and tightly coupled live data integrations created instability that surfaced as frequent crashes and unreliable analytics. User behavior was fragmented across systems, making lifecycle tracking and experimentation nearly impossible.

What looked like a feature problem was actually an architectural one. The solution required more than iteration -- it required rebuilding the system from the ground up.

02

Jaclyn's Role

Led a full-scale platform transformation spanning product strategy, system architecture, and engineering operations.

Led cross-functional delivery across engineering, data, and design teams, coordinating distributed contributors through structured roadmap sequencing and dependency management.

Directed a backend migration from a fragile Drupal implementation to a modular Node.js + MongoDB architecture, restructuring the codebase for security, scalability, and maintainability.

Redesigned the core product experience and rebranded the platform to clarify value, streamline real-time data access, and align primary engagement surfaces with monetization and lifecycle triggers.

Re-architected API integrations so external data was persisted and validated in the database rather than consumed directly at runtime, preventing cascading failures when upstream services degraded.

Implemented new third-party API and SDK integrations across web and mobile while introducing secure server-side key management and standardized instrumentation.

Professionalized engineering workflows by establishing structured version control standards and CI/CD pipelines to improve deployment reliability and reduce operational risk.

Designed and implemented a warehouse-first Customer Data Platform (CDP) using BigQuery and RudderStack to unify behavioral, transactional, and marketing data into identity-resolved user profiles.

Established lifecycle tracking from acquisition through retention and enabled activation of high-value segments back into advertising and marketing platforms.

Embedded experimentation and ML-ready data pipelines directly into the foundation of the rebuilt system.

03

Results

Eliminated recurring application crashes through decoupled data architecture and persisted data flows

Delivered a 4x+ increase in paid conversion following full platform re-architecture and unified customer data implementation

Retention improved by 15% through structured experimentation and unified customer profiling

Supported sustained 75-85% year-over-year revenue growth across two consecutive years

Established a secure, modular platform foundation capable of supporting real-time data workloads and predictive modeling at scale

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